FAQs

Frequently Asked Questions

Please click on the links below to find some of the more commonly asked questions for the category

General

What are the benefits of SuperCare?

Easy one off transaction, Fast and efficient approval rate (24hrs once application lodged), No constant reminders of credit card or third party debt (18-24% interest rates).

Who is eligible to access their Superannuation via the ERS Program?

All Australian citizens and permanent residents who have Super.

Can SuperCare help me with an outstanding debt?

Yes. SuperCare can gain approval for an outstanding medical debt.

Can I use my Super to help my family members?

Yes. You can help any family members of your immediate family including but not limited to: parents, partner and children, nephews, nieces, aunties, uncles, defacto, same sex couples.

What happens if my Application is not approved?

SuperCare guarantees a refund if your application is declined by the Department of Human Services or Super fund and can not be overturned*.

How do I get started?

Please contact your local SuperCare office to arrange a time to meet with one of our friendly consultants. Please complete the Patient Checklist before your meeting and we will get you started on the path to treatment. Please contact SuperCare's IVF Services Advice team to see how we can help you to access your Super to cover either the Gap in your Private Health Insurance or all these costs.

Funerals

Can SuperCare gain approval for Prepaid funerals?

The only prepaid funeral service SuperCare is able to gain approval for is when a terminally ill person wishes to access their super to prepay their funeral.

What is the maximum amount of funding available?

Up to $18,000 can be claimed towards a funeral service or memorialisation.

Where do the approved funds get released?

The approved funds are released by the client’s super fund and are deposited into the clients personal nominated bank account.

What will a funeral application cost?

Your SuperCare consultant will discuss a once off fee during the initial consultation.

What is dependency criteria?

Dependency must be established by providing evidence that the deceased relied on the Applicant for: ‘at home care’, physical and financial support.

How do I get started?

Simply call us on 1300 665 440 to talk about how we can help you.

IVF

HOW DO I QUALIFY?

The process by which you can access your Superannuation to fund IVF treatments is both highly stringent and tightly regulated. Your SuperCare consultant will carefully and clearly explain the requirements that must be met in order to have the necessary funds released.

CAN I USE MY PARTNER’S SUPER FOR MY IVF TREATMENT?

Yes. You can use your husband’s or partner’s Super to fund your IVF treatment.

CAN SUPERCARE HELP TO ACCESS THE FUNDING REQUIRED TO TREAT ENDOMETRIOSIS, BLOCKED TUBES AND OTHER WOMEN’S HEALTH CONDITIONS?

Yes. SuperCare can help to access the funding for these women’s health treatments.

I AM A SINGLE PERSON UNDERGOING IVF, IS IT POSSIBLE TO USE MY SUPERANNUATION FOR THIS?

Yes you can apply for early release of super (ERS) as a single person.

What is the likelihood of my application being approved?

SuperCare operates under a great success rate for all applications lodged with the DHS.

Dental

Am I eligible for Early Release of Superannuation?

Yes if you are an Australian Citizen or Permanent resident with available Superfunds.

Can SuperCare help me use my Super to pay for my Children’s dental treatment?

Yes, you can help any family members of your immediate family including children. You can also assist non-immediate family including: nephews, nieces, aunts, uncles, de facto, same sex couples. If you are applying for treatment for someone who is not an immediate family member, please call us on 1300 665 440

How soon can I be booked in for my treatment?

You can book in your treatment today. Allow up to 4-6 weeks for the application process when booking in treatment. This has been streamlined with the help of SuperCare’s network of medical health professionals.

Can I use my family Dentist?

Yes, your family dentist can perform your treatment as you desire.

Are there any limitations with the amount of Super I can use?

No, you can use as much or as little as required to treat your dental condition.

What happens if I need to get more Super funds to put towards my treatment?

You can reapply for the remaining funds required for your treatment.

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