Frequently Asked Questions
Please click on the links below to find some of the more commonly asked questions for the category
General
Who is eligible to access their Superannuation via the ERS Program?
All Australian citizens and permanent residents who have Super.
What happens if my Application is not approved?
SuperCare guarantees a refund if your application is declined by the Australian Taxation Office or Super fund and can not be overturned*.
How do I get started?
Just get in touch with us on 1300 665 440 and we will get you started on the path to funding your treatment.
Funerals
What is the maximum amount of funding available?
Up to $18,000 can be claimed towards a funeral service and/or memorialisation.
Where do the approved funds go once they're released?
Your approved funds are released by your Super fund and are deposited into your nominated bank account to then be used for the approved treatment or service.
What will a funeral application cost?
Your SuperCare consultant will discuss a once off fee during the initial consultation.
What is dependency criteria?
Dependency must be established by providing evidence that the deceased relied on the Applicant for: ‘at home care’, physical and financial support.
How do I get started?
Simply call us on 1300 665 440 to talk about how we can help you.
IVF
CAN I USE MY PARTNER’S SUPER FOR MY IVF TREATMENT?
Yes. You can use your husband’s or partner’s Super to fund your IVF treatment.
CAN SUPERCARE HELP TO ACCESS THE FUNDING REQUIRED TO TREAT ENDOMETRIOSIS, BLOCKED TUBES AND OTHER WOMEN’S HEALTH CONDITIONS?
Yes. SuperCare can help to access the funding for these women’s health treatments.
I AM A SINGLE PERSON UNDERGOING IVF, IS IT POSSIBLE TO USE MY SUPERANNUATION FOR THIS?
Yes you can apply for early release of super (ERS) as a single person.
How do I get started?
Simply call us on 1300 665 440 to talk to about how we can help you.
Dental
What type of treatment can SuperCare gain approval for?
Under the advice of your treating specialist, SuperCare can gain approval for any type of Dental and Orthodontic treatment.
How do I get started?
Simply call us on 1300 665 440 to talk to about how we can help you.
How soon can I be booked in for my treatment?
You can book in your treatment today. Allow up to 4-6 weeks for the application process when booking in treatment. This has been streamlined with the help of SuperCare’s network of medical health professionals.
Can I use my family Dentist?
Yes, your family dentist can perform your treatment as you desire.
Are there any limitations with the amount of Super I can use?
No, you can use as much or as little as required to treat your dental condition.
What happens if I need to get more Super funds to put towards my treatment?
You can reapply for the remaining funds required for your treatment.
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