I wanted to take some time this evening to provide some feedback regarding my recent experience with Supercare.

I can't begin to express my gratitude towards Catherine for making this the most stress free process for me. From the get go, Catherine was helpful, friendly and extremely easy to get in touch with during this process. Nothing was to big a ask for her and she made each step of the process easy to follow and understand.

Our IVF journey can now start with a much clearer mind, all because one of your representatives took the time to make this an easy straight forward process for us

I wish to thank Catherine and wish her all the best for the future

Hi Jenny,

I just want to say it was an absolute pleasure dealing with you throughout my application. You're an amazing person making me feel very at ease with all necessary steps that needed to be taken.
You are a great asset to SuperCare, making less worry for myself. Thank you for your guidance and making everything go smoothly!

It was an absolute pleasure speaking with you throughout my application.

Thank you very much!

I am writing about my experience with Hala who helped me with an application for Early Release of Super for IVF:

My consultant was professional, friendly and approachable. Without her, I would not have been able to complete the application as it was daunting and stressful. My consultant was reassuring and made the application process manageable and stress-free.
Hala was very knowledgeable, took the time to answer any of my questions, and provided much needed guidance to get through this process. I cannot thank my consultant and SuperCare enough, they truly do amazing work!

I would like to thank Gabrielle and Super Care for a speedy and hassle free process to have my Superannuation released for some much needed Dental work, with step by step instructions from start to finish, Gabrielle made it easy and stress free.

Thanks Gabrielle and Super Care!

I just wanted to take the opportunity to thank Catherine and the amazing team at SuperCare. I cant thank you enough for your help and amazing guidance throughout the entire process. So very thankful for all your help. Cannot recommend SuperCare enough.

Sonia,

Thank you so much for everything you and the team has done for me. I couldn't have done this without you! You were so incredibly efficient, always available to help and so supportive during such a stressful time and I can't thank you enough.

The funds will now enable me to start another cycle on Monday - the timing couldn't be more perfect.

Thanks again! I am so grateful of your help.

I just wanted to say, a huge Thank you to Catherine. I have done two rounds of IVF and paid in full with no discount to Queensland Fertility Clinic. (They didn’t even let us know we could access our own money)! I transferred to Monash, who informed my husband and I that we could use our Superannuation.

Over the last 4 months her dedication, commitment, follow up with phone calls and e-mails have been outstanding. My husband and I own 5 companies and he was even saying how good she was. I was happy with every process (and it is not a small one). Her e-mails are stated step by step process, she rings and follow-ups and gives you little tips along the way! Friendly, approachable and even when she couldn’t get back to you asap, she lets you know!

She knows her job and the client. This is a very emotional and expensive treatment, IVF and all the help you can get is much appreciated.

Thank you, Jenny for making my application such an easy and stress free application. Step by step, everything was always explained and I was continually kept up to date about the progress. Thank you for always being in contact and not leaving me thinking what next? Dealing with you, was like been looked after by a friend. Getting the news about my approval was the best news. If your thinking about going through SuperCare, do it!

Thanks again for all your help.

I wanted to thank you very much for all your assistance in helping me organising my early release of my super for my operation.
You made everything so easy, with your detailed instructions. When I needed extra help or had any questions you were quick to answer and action. I couldn't have done this without you.
SuperCare from the beginning where very helpful, and prompt with advising on what needed to be done.
Thanks again for all you have done, I will definitely be advising anyone who wants to do the same, to go through you and your services.

I was extremely happy with my experience using Supercare, They made the process very easy, I was given step by step instructions and Marah followed up regularly with updates on the progress of my application until the successful completion. I wouldn't hesitate to use Supercare again.

Hi Lisa,

I spoke to you yesterday regarding one of your staff members, Hala.
Hala has been looking after my ivf super application and has been amazing. She has gone above and beyond and has worked so hard. Hala has kept me updated throughout every step and helped answer all my questions. I would really like to extend my gratitude and compliments to her for all her help. Just wanted to let you know what a fabulous staff member you have in her and think she should be commended for her hard work.

Hi Charise,

It’s been fantastic knowing that I don’t have to worry about the status of my application because you’ve not only been on top of it but also communicating where it’s at. Communication is so rare these days so to know that my application was considered important to you has been brilliant. You’re a big asset to that company. I have a couple of friends thinking of going through the process so I’ll certainly be handing them your details.

What a wonderful and stress-free experience this was! I was really hesitant and I had no idea what I was doing. Marah was fantastic! She stepped me through every process and kept me informed the whole way. Money is in the bank already! Thanks again for your help and a great experience.

I wish to express my sincere thanks and appreciation for the fantastic work of Sonia and the service she has provided. My experience has been such that I will recommend Supercare to others.

I don't usually write emails but I have to say thank you to Cody and the kind people at SuperCare for all of the information and making easy for me. Bless you all.

Hi Cody, you recently helped me to apply to the ERS to attain funds from my super account to pay for my partner's funeral. I would just like to personally thank you for all your patience and help - it certainly didn't go unnoticed. I wish you well and once again THANK YOU

To all at SuperCare,
Just a note of thanks for helping us with our application. It's a difficult time for us and your care and support is greatly appreciated.

Jenny, a true professional. An absolute angel! She was without a doubt brilliant. No words could describe how supportive and crucial throughout this process she has been!

Jenny was so delicate in the words she chose, so relaxing the conversations, allowing me to voice questions as they arose, a friend rather than a client. After our initial conversation, the entire process took just over a week for paperwork and medical certificates. Once submitted, I received my confirmation to utilise my superannuation funds on the second day….. I am going to be a mother!

Experience counts, SuperCare Australia and Jenny has plenty of that! Truly an amazing person. You can tell this is more than a job to her. So grateful to have used this service indeed.

How wonderful there job is … helping people like me have babies!

Thank you kindly!

Chloe from SuperCare was absolutely wonderful. I was able to build up trust with Chloe in a short time frame. I found Chloe responsive, confident with answering questions I had, followed up queries quickly and made the whole process of accessing my super a stress and worry free. The approval process from start to finish was 4 days and I had my money in my account in 10 days! Highly recommend Chloe from SuperCare. Kylie one happy client.

Thanks for helping me get this life changing surgery.

I am so grateful for the help I received from Jenny. I left my application process quite late, as I was due to start my first IVF Cycle not long after I made contact with SuperCare. Jenny was always friendly, helpful, and most importantly FAST in helping me get all of my documents and medical material in order, and my application approved.

I wouldn’t hesitate to recommend both SuperCare, and Jenny in particular, for anyone needing to make an application to access their Super early on compassionate Grounds.

Thank you for all of your help! It took the financial stress out of an otherwise stressful time for me!

Hi Hala,
I just wanted to pop you an email to let you know how happy i was with the service that Jenny Vella provided to me with my Supercare Application last month. She made the confusing and time critical process for me exceptionally easy, and i felt very comfortable talking to her about my concerns with my application and asking her opinion on certain aspects of it.

She made me feel like i was her only client, and that i could call her whenever i needed to if i had any questions. She also emailed me a step by step 'to do' list so i could see exactly what i needed to do ahead of time to speed up the process.
I will have no hesitation on using Supercare again in the future if i need it, however i hope i wont have to :)

Thanks again to Jenny for making my application a positive experience!

Tia from SuperCare was AMAZING, she made everything so easy and was in contact with me throughout the whole process, keeping me in the loop, what I needed to do. I cannot thank Tia and SuperCare for going over and above my expectations, it has made this process a whole lot easier & stress free, the turnaround time was so quick. All I had to do was to make sure my details and any details required was correct and they did the rest. Thank you Tia and Thank you SuperCare for offering this service and for genuinely caring & looking after your customers.

I found Gemma amazing alway happy and nothing was ever too much so a huge thank you to Gemma keep doing what you are doing.

Hi Daryl,
I would just like to say a huge thank you to the team at SuperCare for their help and expertise.
My consultant Gemma has been an amazing support and her knowledge and persistence has got me the results i so desperately needed. Gemma has been so patient and determined and her communication has been outstanding!!
Thanks again,
I am beyond excited

I chose to use Supercare to apply for early release of my super for IVF as some friends had recommended it due to the ease of the process. I was a little unsure at first because it's a significant amount of money, particularly for me as someone who didn't have much. I thought about doing it myself, but in the end I thought going with a company who do this every day would give me a greater liklihood of my application being approved because they would be able to ensure the i's were dotted and t's crossed in a way that I could not. And essentially, if I didn't do the application properly myself or missed something or didn't understand something it could either mean delays to my treatment (which I couldn't afford in terms of age) or being denied access to my super for treatment (which would mean that I would never have the opportunity to try for a baby). Really, using my super would be my only opportunity so it was very high stakes for me.

Not long after I registered with Supercare, I was contacted by Jenny. I was pretty nervous and she just instantly made me feel comfortable. She was positive, happy to answer any questions, very personable, reassuring, and made me feel very comfortable. She was clear in the process and what I needed to do which was very helpful. It was clear that Jenny is very passionate about her job and she's very good at what she does. Within hours of speaking to her, I realised that engaging supercare to apply for early release of super funds for IVF was the best decision I could have made. It became apparent that the amount of paperwork required to access super through compassionate grounds would have been incredibly overwhelming to handle on my own. Every day I just felt incredibly grateful to have someone so knowledgable, kind, and passionate guiding me through the process, letting me know the next step, kindly re-explaining when I was overwhelmed by it. Jenny understands what a big deal it is, it was like having my best friend!

Just wanted to take the time out to thank Yvette from your SuperCare team for helping me out on my Early Release of Superannuation claim. She has done a awesome job & now I'm on my way to living a better & healthier life. Wishing your team all the best for the future.